By making a purchase at HolyFrame Digital, it is understood that a digital product for immediate download is being acquired. Due to the intangible nature of these files, no refunds or exchanges are made once the download link has been sent or used.
Customer satisfaction is the priority. Although monetary refunds are not provided, a Full Technical Guarantee is offered:
If the file presents any technical digitizing error, it will be corrected at no additional cost.
If there are difficulties with hoop alignment or format compatibility, personalized assistance will be provided to ensure the embroidery can be completed successfully.
By acquiring the designs in this catalog, the goal is to offer the highest quality for embroidery projects. As these digital products become the property of the customer, we kindly ask for consideration of the following points based on respect for the digitization work:
File Use: The design is intended for free use on physical garments, whether for personal use or for the sale of embroidered products.
Respect for Distribution: It is especially requested that the original digital file not be resold or distributed for free on digital platforms or design groups. This allows for the continued creation of exclusive content for the embroidery community.
It is the customer's responsibility to verify that the file format and design size are compatible with their embroidery machine before purchase. Following the Usage Guide is recommended for the best results.
There is no responsibility for loss of quality or embroidery errors if the customer resizes or alters the original file independently. A measurement adjustment service is offered upon request to guarantee the technical integrity of the design.
It is always recommended to perform a sample stitch-out on a scrap fabric similar to the final piece to adjust tensions and stabilizers before the final work.
To offer the best experience, the design is delivered in .EMB (Wilcom) format, the gold standard in quality that guarantees perfect embroidery. This file gives the freedom to adapt it to a preferred machine. If the software to do so is not available, the Help section provides a quick guide to convert it in seconds. It is also possible to write after a purchase to receive the required format (.DST, .PES, .JEF, etc.) at no additional cost.
